Let’s be realistic, having a great central recording and management system will never replace great people providing great and innovative care, but it will go a long way to enabling the care provider to demonstrate that they are doing the right thing whilst fulfilling the requirements of an increasingly more complex regulatory framework that demands more complex performance monitoring.
Let’s take the example of a CQC inspection. First of all, we do this by giving our customers the tools to record all the information the inspector may ask to see, in one place where reports can be generated at a click of a button – Care plans and their reviews, risk assessments, policies, visit reports, medications, incident / accident reports, assessments, observations… and more.
The inspector can be given a temporary login to the system to access the information they need to do their job, without being able to see any data that is not directly relevant to the task in hand.
In these Covid times, the inspector can do this remotely without needing to conduct a site visit for this part of their inspection.
We go beyond a software system. We can arrange a mock CQC inspection, review your readiness for inspection, and guidance to help you achieve your goals whether you are a start-up or a large group.
Arrange your Mock CQC Inspection today!
At Standex Care, we of course aim for all users of our products to achieve an outstanding rating!
The CQC inspection team uses the key lines of enquiry (KLOEs) and information from the planning stage to structure their visit and focus on areas of concern or areas where the service is performing particularly well. This evidence is collected by gathering the views of people who use services.
During the inspection, inspectors will observe care, and talk to service users, their carers and staff. Everything is cross-checked with what is seen and heard against other evidence such as care records, care plans or other information.
During an inspection, the same five key questions are asked of all the services inspected in relation to services given.
These questions are to make sure that the focus is on things that matter to people:
1. Are they safe?
2. Are they effective?
3. Are they caring?
4. Are they responsive to people’s needs?
5. Are they well led?
Visits will generally take anything between 2 to 5 hours.
Protect service users from harm and make sure the care received meets the standards expected. The aim of an inspection is to make sure services improve if the standard of care provided falls below acceptable levels.